Refund policy

Returning item

To be eligible for return your item must be in the same condition that you received it, unused and in its original packaging, you will also need the receipt or proof of purchase.

To start returning you will need to make sure that you contact one of the team as soon as possible upon receival.  If your return is accepted, we will be in contact with you with further instructions. Items will need to be in original packaging when you receive your items. Also, you will be charged a return fee for the item. If items are brought back to us without requesting a return it will not be accepted. You can contact us for any returns.



Damage and issues.

Before items are sent out and packaged to our customers they are checked by our team, to ensure no items are defective or damaged.

Please inspect your order upon arrival and contact us immediately if the items are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If items are damaged upon delivery, we are reliable in exchanging item if proof is provided that they have been damaged during delivery, we will be in contact with our customers to arrange pick up of items and redelivery.

Exchange

Items you have brought are not exchangeable once they leave the store, please ensure that if you would like to change the items you have ordered. Items that are custom-made are not exchangeable under any circumstances, all customers need to bear in mind that any custom-made items are not to be returned, refunded or exchanged.

It is the customer's responsibility to ensure that all measurements colours are given correctly to our team before ordering.